Shipping Information

At FAEL CLUB, we take pride in crafting each piece with exceptional care and precision. Our commitment to quality and the art of embroidery means that our products are made-to-order, ensuring each item is unique and tailored specifically for you.

Production and Shipping Time

Pre-Designed Embroidery Products: For items featuring our pre-designed embroidery patterns, we strive to complete the production and arrange for shipment within 3 business days. This timeframe allows us to meticulously craft your product, maintaining our high standards of quality.

Custom Designed Embroidery Products: For custom-designed products, where we create unique embroidery based on your provided images or specific requests, the process involves additional design and production time. We aim to complete the production and ship your custom item within 7 business days after you approve the final design preview. This extended timeframe ensures that we capture every detail accurately and produce a piece that meets our rigorous quality standards.

Why the Wait?

The intricate and time-consuming nature of embroidery requires patience. Here’s why our production times may be longer:

  • Artisanal Craftsmanship: Embroidery is a delicate and detailed process that demands precision and time. Each stitch is carefully placed to create a beautiful and lasting design.
  • Customization: Custom orders require additional time for design consultation and approval to ensure that your vision is perfectly captured.
  • Quality Assurance: We are committed to delivering only the finest quality products. Each piece undergoes thorough quality checks to ensure it meets our high standards before it leaves our workshop.

We believe that the wait is worth it for a product that is not only unique and personalized but also a true work of art. Your patience allows us to uphold our commitment to quality and craftsmanship, resulting in a product you will treasure for years to come.

Shipping Details

Our products are produced and shipped from our workshop in Hong Kong using SF-Express and FedEx Express. Shipping times and costs vary depending on the destination:

  • Shipping Time: Shipping duration will vary based on the destination region. Detailed shipping times will be provided at checkout.
  • Shipping Costs: Shipping fees also vary by region and will be calculated at checkout once the shipping address is entered. Please note that shipping fees do not include any local import taxes or duties. These charges vary by country and are the responsibility of the customer. For detailed information on import duties, please consult your local customs office.
  • Promotions: We periodically offer shipping promotions. To stay updated on our latest offers, please subscribe to our newsletter.

Thank you for your understanding and for choosing FAEL CLUB. We are dedicated to creating exquisite, high-quality embroidered products that you will cherish.

For any questions or further assistance, please feel free to contact our customer service team at cs@faelclub.com